Everything you need to know about ICBC active rehabilitation

Everything you need to know about ICBC active rehabilitation

Everything you need to know about ICBC active rehabilitation

There’s many exciting things happening at Royal Treatment Therapeutics. Besides expanding our incredible team of therapists, we are on the cusp of launching our new active rehabilitation service too. Starting later this month, our Registered Physiotherapist and Kinesiologist, Harjinder Kaur, will be offering active rehabilitation treatments to all ICBC patients with a referral note from their doctor.

While this is thrilling news to us, we realize you may be wondering what active rehab is and why it’s important. We want to keep you up to date with every treatment option our clinic provides, which is why we’ve compiled the top questions and answers surrounding active rehabilitation. Read on to find out what ICBC active rehabilitation does and how it can help you get back to an active, health life.

1)  Who administers an active rehabilitation program?

Active rehabilitation treatments are provided by Registered Kinesiologists. These healthcare professionals are university educated and licensed by the British Columbia Association of Kinesiologists. They are also considered a recognized treatment provider by ICBC. As a result, ICBC funds active rehabilitation programs for eligible ICBC clients.

2)  What is ICBC active rehabilitation?

In a nutshell, ICBC active rehabilitation is a customized exercise program designed to help you recover as quick as possible from a motor vehicle accident. This type of therapy is suitable for people still experiencing ongoing physical issues from a car accident, but no longer require acute care.

Kinesiologists create and implement these personalized programs to help you relieve pain and regain your postural strength and muscle endurance. Your one-on-one sessions will target areas most affected by your accident and usually involve full body training, stretching, and cardio training. Your Kinesiologist will put together an at-home exercise plan for you too, giving you the tools necessary to independently manage your injury.

3)  What is the difference between a Kinesiologist and Physiotherapist?

It’s easy to get the two mixed up as they share some similarities. The key difference is that a Kinesiologist has an in-depth knowledge of body movement, rehabilitation, and strengthening, whereas a Physiotherapist is responsible for assessing, diagnosing, and treating patients with manual techniques and passive ones like needle work and electrical stimulation. Both are regulated health professionals and experienced prescribing therapeutic exercises. They also work together in most cases to integrate important clinical decisions into your rehabilitation program.

4)  How do I get started with ICBC active rehabilitation?

The first thing you need to do is go to your doctor and ask for a referral note for active rehabilitation with a Kinesiologist. Once you receive that, please call our clinic at 604-437-7777. You will have to give our admin staff a number of details including your adjuster’s contact information, lawyer’s contact information (if you have one), and ICBC claim number. We’ll also need you to email or fax your referral note to us. From there, we will get in touch with your adjuster and request permission to have you assessed by our Kinesiologist. If we get the green light, we’ll contact you to set up your first appointment. After your initial assessment, your Kinesiologist will go back to your adjuster with a recommendation including the number of sessions required and duration of your program.

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We are Open

Our focus is to keep you, and our RTT family of healthcare professionals and support staff, safe and healthy. In order to do this, we have made a number of very important changes to our usual way of doing business. Until the pandemic is over the following will be our “new normal”:

Certain practitioners will be back to work during this time and others will not be working in order to limit the amount of staff in the clinic. Please be patient if your therapist is not available right away. Please check our online booking platform to see when your favourite practitioner will be returning.

  • Verbal and written COVID-19 pre-screening questions will be done as a part of your appointment booking and at the time of your treatment.
  • Patients are asked to bring their own personal disposable mask or cloth face covering. Please wear them into the clinic and face-masks will be mandatory to get your treatments. All of our staff will be wearing them as well.
  • Patients are asked to come alone as our waiting rooms will have limited seating.
  • All patients will be required to wash their hands before and after treatment.
  • Please arrive a couple of minutes before your treatment time.
  • We have enhanced our sanitization/ disinfection protocols with COVID-19 rated cleaning products. All contact surfaces will be cleaned after use.
  • As of August 1st, 2020, we will require ALL patients to have an email address and credit card on file in order to minimize the risk of spreading the COVID-19 virus. Your information will be uploaded to a secure, encrypted JaneApp account. We will continue to directly bill your insurance company. Any outstanding balance will be charged to the card on your account. Your receipts will be emailed to you.

Please know we are doing everything possible to provide you with a safe, relaxing, and problem-free experience. We look forward to seeing you soon.  If you have any questions, please email us at admin@royaltreatmenttherapeutics.com or by phone at 604-437-7777. You can also text us on your mobile by clicking the button below:

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Touchless Payment System


In order to minimize the risk of spreading the COVID-19 virus, Royal Treatment Therapeutics will be implementing a Touchless Payment System.

As of August 1st, 2020, we will require ALL patients to have an email address and credit card on file.

Your information will be uploaded to a secure, encrypted JaneApp account. We will continue to directly bill your insurance company. Any outstanding balance will be charged to the card on your account. Your receipts will be emailed to you.

If you have any questions or concerns, please feel free to talk to the Administrative staff.

Thank you for your understanding.