WorkSafe Physiotherapy

FAQs for WorkSafe Physiotherapy at Royal Treatment Therapeutics

1) I got into an accident at work. What should I do?

If you suffered from a work-related injury, you should immediately report it to your employer and WorkSafeBC (call 1-888-967-5377).

WorkSafeBC (WSBC) will issue you a claim number. Once you have your number, please contact us to book an appointment with our Registered Physiotherapists.

Your initial treatment will be covered by WSBC while your claim is pending for approval.

2) DO I NEED A DOCTOR’S NOTE IN ORDER TO GET TREATMENT?

A doctor’s referral is not necessary for treatment, but we do recommend that you see your doctor for a medical assessment as well, inform them of your condition and progress.

3) WHAT INFORMATION DO I NEED TO PROVIDE AT MY FIRST APPOINTMENT?

  1. WSBC claim number
  2. Date of Injury
  3. Case Manager info (if you have it)
  4. PHN (Personal Health Number, aka Care Card)

4) DO I NEED TO PAY FOR THE TREATMENTS?

As long as you have a claim number, your initial treatment is covered by WSBC. Once your claim has been approved, you are eligible for 6 weeks of physiotherapy treatments.

If your claim is denied, your appointments will be changed to regular physiotherapy treatments and you will be charged for those sessions. We will issue new receipts and if you have extended health insurance, you will be able to submit the claims to the insurer.

NOTE: Please follow up with your Case Manager if your claim is still pending. They many need to discuss your claim before approving any treatments.

5) WHAT IF MY INJURY ISN’T RECENT?

WSBC requires pre-approval for claims that are within 90 days of your injury date. If you are past 90 days, we will need to obtain your claim information and call your case manager to confirm approval.

We will also ask that you book a Discovery Visit (a complimentary consultation) with the physiotherapist to determine the status of your condition.

Please note, we cannot book your treatment as WorkSafe without approval from WSBC. If you require treatment, your session will be booked as a regular physiotherapy session.

If you have any other questions, please feel free to call us at (604)-437-7777.

have any questions?

Neck and Shoulder Pain

Fill out the form to get your FREE guide now




Knee Pain

Fill out the form to get your FREE guide now




Fill out the form to get your FREE guide now




Acupuncture

Fill out the form to get your FREE guide now




Wrist and Elbow Pain

Fill out the form to get your FREE guide now




Bad Posture Guide

Fill out the form to get your FREE guide now




We are Open

Our focus is to keep you, and our RTT family of healthcare professionals and support staff, safe and healthy. In order to do this, we have made a number of very important changes to our usual way of doing business. Until the pandemic is over the following will be our “new normal”:

Certain practitioners will be back to work during this time and others will not be working in order to limit the amount of staff in the clinic. Please be patient if your therapist is not available right away. Please check our online booking platform to see when your favourite practitioner will be returning.

  • Verbal and written COVID-19 pre-screening questions will be done as a part of your appointment booking and at the time of your treatment.
  • Patients are asked to bring their own personal disposable mask or cloth face covering. Please wear them into the clinic and face-masks will be mandatory to get your treatments. All of our staff will be wearing them as well.
  • Patients are asked to come alone as our waiting rooms will have limited seating.
  • All patients will be required to wash their hands before and after treatment.
  • Please arrive a couple of minutes before your treatment time.
  • We have enhanced our sanitization/ disinfection protocols with COVID-19 rated cleaning products. All contact surfaces will be cleaned after use.
  • As of August 1st, 2020, we will require ALL patients to have an email address and credit card on file in order to minimize the risk of spreading the COVID-19 virus. Your information will be uploaded to a secure, encrypted JaneApp account. We will continue to directly bill your insurance company. Any outstanding balance will be charged to the card on your account. Your receipts will be emailed to you.

Please know we are doing everything possible to provide you with a safe, relaxing, and problem-free experience. We look forward to seeing you soon.  If you have any questions, please email us at admin@royaltreatmenttherapeutics.com or by phone at 604-437-7777. You can also text us on your mobile by clicking the button below:

Royal Treatment Therapeutics Logo

Touchless Payment System


In order to minimize the risk of spreading the COVID-19 virus, Royal Treatment Therapeutics will be implementing a Touchless Payment System.

As of August 1st, 2020, we will require ALL patients to have an email address and credit card on file.

Your information will be uploaded to a secure, encrypted JaneApp account. We will continue to directly bill your insurance company. Any outstanding balance will be charged to the card on your account. Your receipts will be emailed to you.

If you have any questions or concerns, please feel free to talk to the Administrative staff.

Thank you for your understanding.