Clinic Reopening:

We are excited to announce that we have re-opened our clinic to returning patients. Currently, bookings by phone, email, and text messages are accepted. New patients and online bookings will be accepted starting Monday, June 8. Only one of our Registered Physiotherapists, Uma Acharekar, is taking new patients at the moment.

Due to the COVID-19 outbreak, we require all patients to have a credit card on file, fill out a screening questionnaire and bring their own masks upon entering the clinic.

Contact

Get In Touch

How to Find Us

Contact Us

#102 – 7777 Royal Oak Avenue
Burnaby, BC  V5J 4K2
Phone: 604-437-7777
Fax:  604-437-7789
admin@royaltreatmenttherapeutics.com

Free Parking

Free parking on Royal Oak Ave, Clinton Street, and at the plaza where Buy Low Foods is located. There is also bicycle parking available. Our clinic is wheelchair accessible.

Hours of Operation

Mon-Fri: 7:45 AM – 8 PM
Sat: 9 AM – 6 PM
Sun: 9 AM – 4:15 PM
Holidays: CLOSED

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Clinic Policies

Late Cancellation
Your appointment time is reserved specially for you. To respect the time of our practitioners and patients, we require a minimum notice of 48 hours to change or cancel an appointment. Missed appointments or appointments that are cancelled in less than the required time will be charged the full amount of the visit. We understand emergencies and illnesses arise suddenly, however the more notice you can provide, the better we can accommodate you.

Please be on time for your appointments. Staying on schedule is important to us as we consider our patients time valuable. If a patient is late, their treatment will still end at the scheduled time to prevent the next appointment from being affected.

Double Booking
All our patients are important to us and we want to give everyone a chance to book appointments with their desired practitioner. As a result, we do not allow double bookings for the same treatment in the same day.

Maximum Number of Treatments
We also ask that patients only book three of the same treatments per week. This gives the body enough time to rest and regain its natural strength, while giving others the opportunity to book appointments that fit their schedule.

 

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We are Open

We are excited to announce that we have re-opened our clinic to returning patients. Currently, bookings by phone, email, and text messages are accepted. New patients and online bookings will be accepted starting Monday, June 8. Only one of our Registered Physiotherapists, Uma Acharekar, is taking new patients at the moment.

Our focus is to keep you, and our RTT family of healthcare professionals and support staff, safe and healthy. In order to do this, we have made a number of very important changes to our usual way of doing business. Until the pandemic is over the following will be our “new normal”:

Certain practitioners will be back to work during this time and others will not be working in order to limit the amount of staff in the clinic. Please be patient if your therapist is not available right away. Please check our online booking platform to see when your favourite practitioner will be returning.

  • Verbal and written COVID-19 pre-screening questions will be done as a part of your appointment booking and at the time of your treatment.
  • Patients are asked to bring their own personal disposable mask or cloth face covering. Please wear them into the clinic and face-masks will be mandatory to get your treatments. All of our staff will be wearing them as well.
  • Patients are asked to come alone as our waiting rooms will have limited seating.
  • All patients will be required to wash their hands before and after treatment.
  • Please arrive a couple of minutes before your treatment time.
  • We have enhanced our sanitization/ disinfection protocols with COVID-19 rated cleaning products. All contact surfaces will be cleaned after use.
  • We will provide as much touch-less payment processing as possible. This will include direct billing to your insurers, tap card payments, or you can have your credit card automatically charged by setting it up on your secure account profile. This can be done on your on-line account profile or our administrative support team can assist you. NO CASH is being accepted.

Please know we are doing everything possible to provide you with a safe, relaxing, and problem-free experience. We look forward to seeing you soon.  If you have any questions, please email us at admin@royaltreatmenttherapeutics.com or by phone at 604-437-7777. You can also text us on your mobile by clicking the button below:

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