Direct Billing to Extended Health Plans
Our services are covered by most Extended Health Care Plans in BC. We also offer direct billing to many Extended Health Plans. If your insurance company doesn’t allow this, you can submit a claim for reimbursement by mail or online using your treatment receipt. Once your insurance company processes your claim, they will mail you a cheque or send a direct deposit to your bank account.
Some claims may require further processing. In this case, we can submit your claim to your insurance provider, but until confirmation of coverage, you will be responsible for paying the full balance of your treatment. Once your insurance provider confirms your coverage, we will call you and issue a refund over the phone. Refunds can be credited to a Visa or Mastercard but not debit cards.
Treatments for occupational injuries cannot be directly billed to WorkSafeBC and need to be submitted to your Extended Health Plan for reimbursement.
Please note that we do not accept WBC claims.
In order to help save time and the hassle of submitting your receipts, we offer direct billing to the following Extended Health Plans:
- Maximum Benefit or Johnston Group
- Pacific Blue Cross
- SSQ Financial Group
- Standard Life
- The Co-Operators
- Chamber of Commerce Group
- Cowan Insurance Group
- Great West Life
- Green Shield
- Industrial Alliance
- Johnson Inc.
If you’re receiving Premium Assistance, your Medical Services Plan (MSP) will cover a portion of your treatment. Please note, we require a personal health number (Care Card) and birth date to confirm coverage. Your MSP covers 10 treatments up to $230 total and can be shared between massage therapy, acupuncture, and physiotherapy.
ICBC may cover a portion of your visit if you’re approved by an ICBC adjuster. A doctor’s referral is usually required and we will call your ICBC adjuster to confirm coverage prior to treatment. Please note, we require a personal health number (Care Card), ICBC claim, and your adjuster’s name and contact information.
Methods of Payment
We accept Visa, Mastercard, Interac Debit, and cash. Unfortunately, we are unable to accept American Express and cheques.