Clinic Reopening:

We are excited to announce that we have re-opened our clinic to returning patients. Currently, bookings by phone, email, and text messages are accepted. New patients and online bookings will be accepted starting Monday, June 8. Only one of our Registered Physiotherapists, Uma Acharekar, is taking new patients at the moment.

Due to the COVID-19 outbreak, we require all patients to have a credit card on file, fill out a screening questionnaire and bring their own masks upon entering the clinic.

ICBC Active Rehabilitation in South Burnaby

ICBC Active Rehabilitation

What is ICBC Active Rehabilitation?

ICBC active rehabilitation is a customized exercise program designed to help you recover as quick as possible from a motor vehicle accident. This type of therapy is suitable for people who are still experiencing ongoing physical issues from a car accident, but no longer require acute care.

Active rehabilitation treatments are administered by a Registered Physiotherapist or Kinesiologist. These healthcare professionals are university educated and licensed by their respective college or association. They are also considered recognized treatment providers by ICBC. As a result, ICBC funds active rehabilitation programs for eligible ICBC clients.

How can ICBC Active Rehabilitation help you?

ICBC active rehabilitation is the key to an effective recovery. A well planned and executed treatment plan will help you relieve pain, regain postural strength, and improve muscle endurance, so you can get back to work and the activities you love sooner.

Who administers an ICBC Active Rehabilitation program?

Registered Physiotherapists or Kinesiologists create and implement personalized active rehab programs. During your one-on-one sessions, your therapist will target areas most affected by your accident using full body activities, stretching, and cardio training techniques. Your therapist will also put together an at-home exercise plan for you, giving you the tools you need to independently manage your injury.

What steps are required to start an ICBC Active Rehabilitation program?

  1. See your doctor and ask for a referral note for active rehabilitation.
  2. Once you receive that, please call our clinic at 604-437-7777. You will have to give our admin staff a number of details including your adjuster’s contact information, lawyer’s contact information (if you have one), and ICBC claim number. We’ll also need you to email or fax your referral note to us.
  3. We will get in touch with your adjuster and request permission to have you assessed by our therapist. If we get the green light, we’ll contact you to set up your first appointment.
  4. After your initial assessment, your therapist will go back to your adjuster with a recommendation including the number of sessions required and duration of your program.

Service offered by:

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We are Open

We are excited to announce that we have re-opened our clinic to returning patients. Currently, bookings by phone, email, and text messages are accepted. New patients and online bookings will be accepted starting Monday, June 8. Only one of our Registered Physiotherapists, Uma Acharekar, is taking new patients at the moment.

Our focus is to keep you, and our RTT family of healthcare professionals and support staff, safe and healthy. In order to do this, we have made a number of very important changes to our usual way of doing business. Until the pandemic is over the following will be our “new normal”:

Certain practitioners will be back to work during this time and others will not be working in order to limit the amount of staff in the clinic. Please be patient if your therapist is not available right away. Please check our online booking platform to see when your favourite practitioner will be returning.

  • Verbal and written COVID-19 pre-screening questions will be done as a part of your appointment booking and at the time of your treatment.
  • Patients are asked to bring their own personal disposable mask or cloth face covering. Please wear them into the clinic and face-masks will be mandatory to get your treatments. All of our staff will be wearing them as well.
  • Patients are asked to come alone as our waiting rooms will have limited seating.
  • All patients will be required to wash their hands before and after treatment.
  • Please arrive a couple of minutes before your treatment time.
  • We have enhanced our sanitization/ disinfection protocols with COVID-19 rated cleaning products. All contact surfaces will be cleaned after use.
  • We will provide as much touch-less payment processing as possible. This will include direct billing to your insurers, tap card payments, or you can have your credit card automatically charged by setting it up on your secure account profile. This can be done on your on-line account profile or our administrative support team can assist you. NO CASH is being accepted.

Please know we are doing everything possible to provide you with a safe, relaxing, and problem-free experience. We look forward to seeing you soon.  If you have any questions, please email us at admin@royaltreatmenttherapeutics.com or by phone at 604-437-7777. You can also text us on your mobile by clicking the button below:

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