ICBC Treatments in South Burnaby

ICBC Treatments for Vehicle Collision Injuries

As of April 1, 2019, ICBC automatically covers the following number of treatments for the first 12 weeks after you have sustained injuries from a car accident:

A doctor’s referral is not necessary for starting treatment unless the accident occurred over three months ago or if you are requesting more than the allotted coverage. It doesn’t matter who is at fault for the crash – all parties involved are eligible for medical benefits including drivers, passengers, pedestrians and cyclists.

What steps are required to start an ICBC treatment program?

1) CONTACT ICBC

If you have been injured in a car crash, please contact ICBC and report a claim as soon as possible. You can submit claims online or by calling 604-520-8222 (Vancouver) and 1-800-910-4222 (toll-free). Claims can be made 24 hours a day, seven days a week.

You will need the following information to make a claim:

  • License plate numbers of the vehicles involved
  • Driver’s license numbers of both drivers
  • Insurance information if vehicles are not insured by ICBC
  • Your preferred repair facility if you are unable to drive your vehicle (optional)
  • Police file number (if applicable)

It takes one business day for an ICBC claims adjuster to review your claim. The adjuster may give you a call if they require additional information. Once your claim is processed, you’ll get an email with your ICBC insurance claim number. You will need to give your healthcare providers this number before treatment commences.

2) START A TREATMENT PLAN

It’s important to seek treatment within a few days of your accident as this will speed up your recovery time. Our physiotherapists, acupuncturists, registered massage therapists and chiropractor are ready to help you bounce back from injury as quick as possible.

Why start a treatment plan at Royal Treatment Therapeutics:

  • Award-Winning Healthcare Professionals
    We have been recognized as one of the top multidisciplinary clinics in Burnaby. Our experienced team of healthcare professionals are all licensed in their respective fields and dedicated to providing the best care possible.
  • Private Treatments
    Unlike other clinics, you’ll never be handed off to an assistant. You’ll get the full attention of your therapist and have plenty of time for supervised exercise and manual techniques during your 1-on-1 treatments.
  • Personalized Care Plans
    Your practitioner will work with you to create a tailored and all-inclusive treatment plan based on your specific goals. The custom care plan also includes lifestyle coaching and home exercises so you can feel confident managing your symptoms.
  • Direct Billing and No User Fees
    Leave the paperwork to us. We direct bill to ICBC and don’t collect user fees so you don’t have to worry about out-of-pocket charges.

3) SEE YOUR DOCTOR

You don’t have to see a doctor before starting treatment for soft tissue injuries, however it’s best to visit shortly after your accident so your doctor has a record of your injuries. Having your injuries on file may play an important role when it comes to the settlement of your claim.

You may need more treatments than the prescribed amount depending on your condition. If this is the case, your doctor will have to provide a referral and report for additional coverage to be approved.

 

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We are Open

Our focus is to keep you, and our RTT family of healthcare professionals and support staff, safe and healthy. In order to do this, we have made a number of very important changes to our usual way of doing business. Until the pandemic is over the following will be our “new normal”:

Certain practitioners will be back to work during this time and others will not be working in order to limit the amount of staff in the clinic. Please be patient if your therapist is not available right away. Please check our online booking platform to see when your favourite practitioner will be returning.

  • Verbal and written COVID-19 pre-screening questions will be done as a part of your appointment booking and at the time of your treatment.
  • Patients are asked to bring their own personal disposable mask or cloth face covering. Please wear them into the clinic and face-masks will be mandatory to get your treatments. All of our staff will be wearing them as well.
  • Patients are asked to come alone as our waiting rooms will have limited seating.
  • All patients will be required to wash their hands before and after treatment.
  • Please arrive a couple of minutes before your treatment time.
  • We have enhanced our sanitization/ disinfection protocols with COVID-19 rated cleaning products. All contact surfaces will be cleaned after use.
  • As of August 1st, 2020, we will require ALL patients to have an email address and credit card on file in order to minimize the risk of spreading the COVID-19 virus. Your information will be uploaded to a secure, encrypted JaneApp account. We will continue to directly bill your insurance company. Any outstanding balance will be charged to the card on your account. Your receipts will be emailed to you.

Please know we are doing everything possible to provide you with a safe, relaxing, and problem-free experience. We look forward to seeing you soon.  If you have any questions, please email us at admin@royaltreatmenttherapeutics.com or by phone at 604-437-7777. You can also text us on your mobile by clicking the button below:

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Touchless Payment System


In order to minimize the risk of spreading the COVID-19 virus, Royal Treatment Therapeutics will be implementing a Touchless Payment System.

As of August 1st, 2020, we will require ALL patients to have an email address and credit card on file.

Your information will be uploaded to a secure, encrypted JaneApp account. We will continue to directly bill your insurance company. Any outstanding balance will be charged to the card on your account. Your receipts will be emailed to you.

If you have any questions or concerns, please feel free to talk to the Administrative staff.

Thank you for your understanding.